FAQ
Frequently Asked Questions
Find answers to the most common questions about our products and services
Ordering & Shipping
How can I place an order?
You can place an order directly through our website by selecting your desired products, adding them to your cart, and proceeding to checkout. Make sure you're registered or logged in to your account for a smoother experience.
What payment methods do you accept?
We accept credit card payments through our secure payment system. All transactions are encrypted and processed securely.
How long will it take to receive my order?
Delivery times vary depending on your location. Standard delivery typically takes 2-4 business days within Europe.
Products
How fresh are your shrimp products?
We ensure all our products are of the highest quality and freshness. Our shrimp is carefully selected and processed following strict quality standards.
How should I store the shrimp?
For frozen products, maintain at -18°C or below. For fresh products, store at 0-4°C and consume within the recommended timeframe indicated on the package.
Returns & Refunds
What is your return policy?
Due to the nature of our products, we have specific guidelines for returns. Please contact our customer service immediately if there are any issues with your order.
How can I request a refund?
If you're unsatisfied with your order, please contact us at contact@thesabrinah.com within 24 hours of receiving your order. Include your order number and details about the issue.